A quick guide for people looking for appointments or courses and for arts-based therapy professionals. Names in quotes are the site's buttons and menus.
Online payments are made by card, through Stripe. While Arts & Care is in its test phase, the payment pages show a test notice and no real money is charged.
For clients
Create your account and sign in
Click “Sign in” at the top of the page, then “Create account” (or use your Google account). Confirm your email with the link we send you. On your first visit, accept the Terms of Use and the Privacy Notice in “Settings”.
Find a professional
In “Professionals”, or with the search at the top, find professionals by name or practice; courses are under “Courses”. A profile shows the introduction, the approach and the services you can book.
Book an appointment
On a profile, click “View services and times” and open one of the services. Choose the format, the date and a time (times are shown in your time zone), review and click “Confirm booking”. When the service needs “Professional approval”, the button is “Send request” and you are notified when the professional replies.
Pay
A service or course with a “Price (paid online)” is paid here, by card, through Stripe. An “Informational price” is only a reference: Arts & Care does not charge it, and any payment is arranged with the professional. When a service needs approval, you pay after the professional accepts the time, with “Pay now” in “Appointments”, before the deadline shown; after that the time is released. Your payments are in “Purchases” (account menu, or “Payments” at the top), where you can also “Resume secure checkout” or “Cancel purchase” when a payment was not finished.
Reschedule or cancel
In “Appointments”, use “Reschedule” or “Cancel appointment” up to 24 hours before the session. A paid appointment that you cancel within that time, or that the professional cancels, is refunded automatically to the same card; follow it in “Purchases”. The amount shows on your statement within your bank's usual time.
Take a course
In “Courses”, open a course and click “Enroll now” (or “Request enrollment” when joining needs approval). Your courses are in “My courses”: there you watch the lessons, open the materials and, in live cohorts, use “Join the room” at session time. If the course needs an invitation, sign in, open the course and paste the code the professional sent you in “Invitation code”.
Notifications and calendar
The bell at the top shows your notifications (confirmations, changes, payments and refunds); the most important ones also arrive by email. You can download each appointment as a calendar file (.ics) to add it to your calendar.
For professionals
Apply
Sign in and, on the home page, under “Interested in professional practice?”, click “Start an application”. Choose your category, describe your practice and motivation (at least 20 characters) and click “Submit application”; before that you can “Save draft”. You are notified of the decision.
Build and publish your profile
After approval, sign out and in again to see the “Professional Studio”. Fill in the sections (presentation, biography, practice, languages and location, photo and video, verification), check “Preview and publish” and click “Publish profile”.
Services and hours
In “Services”, create each service with its duration, format and confirmation (“Instant confirmation” or “Professional approval”) and publish it. In “Availability”, set your weekly hours and click “Save weekly schedule”.
Requests and calendar
In “Calendar”, confirm or decline requests and, if needed, cancel an appointment: the client is notified and, if they paid, refunded automatically. For online sessions you send the link to the client; the site does not create video rooms.
Get paid
To charge online, open “Finances”, create your Stripe account and finish the setup with “Continue hosted Stripe onboarding”. When it shows “Ready for transfers”, set the “Financial price” (in Brazilian reais) of your services and courses. Each payment, minus the platform fee, is released to your Stripe balance after the appointment is completed (for courses, after a safety period); follow it in “Earnings”.
Create courses
In the “Course Studio”, click “New course”, build modules and lessons with images, videos, audio and PDFs, choose who can join (“Open to everyone” or “Approval required”) and publish. In “Enrollments” you approve requests. For live cohorts, add the sessions with the private room link: only enrolled learners see it. For an invitation-only course, create the invitation (with the person's e-mail, or without one for a code anyone can use once) and send the code. When a seat opens, admit someone from the waitlist in “Enrollments”.
Account, language and privacy
Language
Change the language with the “Language” selector at the top of the page.
Password
Forgot your password? On the sign-in page, click “Forgot Password?” and follow the link we email you.
Terms and privacy
The Terms of Use and Privacy Notice in force, with Arts & Care's contact, are always in Terms and Privacy, also in the footer.